Why Protonmail App Not Syncing?

Protonmail app not syncing

Are you surfing for some quick yet straightforward steps to resolve the ‘ProtonMail application not syncing’ issue on your mobile? You’ve landed on the right page. We’ve provided some potential and quick fix to resolve Protonmail App Not Syncing issue. Go through the instructions and execute them one after another. 

Check out the following before proceeding to the troubleshooting steps (Andriod and iOS):

  • Step : 1 Refresh or restart your mobile and try to sync the application again.
  • Step : 2 Disable the VPN/On Demand feature on your Andriod or iOS device and sync the application.
  • Step : 3 Make sure that you have JavaScript and cookies enabled and ensure to turn off the pop-up blocker.
  • Step : 4 If nothing works, then continue with the following steps.

For Andriod 

Method 1- Turn on Background sync

  • Step : 1 If the Background sync feature is disabled, then the application may not sync to your device. 
  • Step : 2 On your Android device, navigate to Settings and select Data Usage > Cellular Data Usage.
  • Step : 3 Select the ProtonMail application and enable Background Data.
  • Step : 4 Now, try to syn the ProtonMail application on your Android device. If the problem persists, then continue with the following method.

Method 2: Enable Google Service

  • Step : 1 On your Android device, say ‘Hey Google! Open Assistant settings.’ 
  • Step : 2 On the Settings screen, tap on the General tab and enable Google Assistant.
  • Step : 3 This is because the ProtonMail application is currently using Google Play to implement push notifications; you can eliminate the issue by enabling the Google service. Now try to sync the application. If it doesn’t work, continue with the following method.

Method 3: Reinstall the application.

  • Step : 1 Log out from ProtonMail and uninstall the application from your Android device.
  • Step : 2 Download and install the ProtonMail application from the Google Play Store.
  • Step : 3 Log in to your account and sync the application to your device.

For iOS

Method 1: Allow Push Notification

  • Step : 1 On your device, navigate to Settings, then scroll down and select the ProtoMail application.
  • Step : 2 Tap Notifications; enable the Allow Notification toggle.
  • Step : 3 Now, try to sync ProtonMail on your iOS device.

Method 2: Reinstall the application

  • Step : 1 Log out from ProtonMail and uninstall the application from your iOS device.
  • Step : 2 Download and install the ProtonMail application from App Store.
  • Step : 3 Log in to your account and sync the application to your device.

For further assistance on Protonmail App Not Syncing issue, click on the Call button to contact our technical team.

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