How Do I Fix Outlook Not Receiving Emails?

Here's a guide that will help you to fix outlook not receiving emails, proceed with the troubleshooting steps problem is resolved.

Outlook Not Receiving Emails

Important Note: The following instructions will apply to iPhone 6 Plus with iOS 10.3.3.

Junk Email folder

  • Open the Outlook email client, navigate to the Junk Email folder, and check for the email.
  • If the email is present, right-click it and select the Mark as not junk option.
  • The selected email will be moved to the Inbox folder automatically.

Emptying the Inbox folder

  • If the Inbox folder is full, you will not receive new email messages.
  • Right-click the Junk Email folder and choose the Empty Folder option.
  • You can also sweep the unwanted email messages from the Inbox and Archived folders.
  • Another best way to clear the email messages is by saving photos and documents to OneDrive.

Inbox filter

  • Incorrect Filter and Sort settings might be the reason for this problem.
  • In the Inbox folder, click the Filter option and choose what type of email message you want to search.
  • After clicking the Filter option, select the Sort By option and choose the Date, From, Size, Importance, or Subject option as per your requirement.
  • Follow these steps to fix outlook not receiving emails.

Other tab and focused tab

  • If you have enabled the Focused Inbox feature, some of the email messages might be in the Other tab instead of Focused Inbox.
  • If the email you are searching appears in the Other tab, right-click it and choose the Move to Focused inbox or Always move to Focused inbox option.

Blocked list

  • Check if you have blocked the sender.
  • In the main interface of the Outlook email client, go to the Settings menu and select the View all Outlook settings option.
  • Click the Mail tab followed by the Junk Email tab on the left panel.
  • If the sender’s email address is present in the Blocked Senders list, select it and click the Remove option followed by the Save option.
  • If the Blocked Senders list does not contain the sender’s email address, add it to the Safe Senders list.
  • Navigate to the Safe senders and domains section, type the sender’s email address, and click the Add option followed by the Save option.
  • By following these procedure to fix outlook not receiving emails.

Email gets forwarded

  • If you have turned on the Enable Forwarding option, select the ‘Keep a copy of forwarded messages’ option.
  • So, a copy of the forwarded email message will be in the Inbox folder.

Outlook cache

  • Close the Outlook email client if it is opened.
  • Hold the Win and R keys simultaneously on the keyboard.
  • Now, the Run dialog box displays on the screen.
  • Type ‘%localappdata%\Microsoft\Outlook’ without the quotes and press the Enter key.
  • Search for the RoamCache folder and double-click it.
  • Select all the files, right-click them, and choose the Delete option.
  • If prompted, click the Yes option.
  • This will clear the Outlook cache.

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