- Step : 1 The first and foremost step is to restart your Kyocera printer.
- Step : 2 Next, check the connection between the printer and the computer.
- Step : 3 Make sure that you have connected them using a standard USB cable.
- Step : 4 If you have connected them wirelessly, check the wireless connection.
- Step : 5 If necessary, restart your Wi-Fi router.
- Step : 6 Make sure that you have installed the correct scan software on your computer.
- Step : 7 Check whether you have properly loaded the original document into the printer’s ADF or scanner glass.
- Step : 8 Check the server settings on the embedded web server.
- Step : 9 To do so, connect your computer to the local wireless network and open the default browser.
- Step : 10 Enter the printer’s IP address in the URL field and hit the Enter key to access the Kyocera web interface.
- Step : 11 Enter the login credentials in the User Name and Password fields.
- Step : 12 Navigate to the left-side panel and click on Network Settings.
- Step : 13 Select the TCP/IP submenu and verify the Default Gateway, Subnet Mask, Domain Name, and DNS server settings in the IPv4 settings section.
- Step : 14 Navigate to the left-side panel and click the Protocol submenu.
- Step : 15 In the Protocol Settings window, go to the Send Protocols section.
- Step : 16 Click the SMTP radio button and select STARTTLS from the SMTP Security drop-down menu.
- Step : 17 Ensure that you have enabled the SSL encryption in the Advanced Settings section.
- Step : 18 Click the Function Settings tab from the left-side panel and select the Email submenu.
- Step : 19 Under SMTP, verify the outgoing mail server name (mail.office365.com).
- Step : 20 The server port should be set to 587.
- Step : 21 Enable Authentication and make sure that you have entered a valid email address.
- Step : 22 Check other server settings and try to execute the Scan to Email function from the Kyocera printer.
- Step : 23 If the problem persists, reset the network settings on from the printer’s control panel.
- Step : 24 By using these steps to fix the Kyocera Error 3101 Office 365.