eM Client is a very popular desktop email client for Windows and it is in use for a long time. Like other email clients, users face problems with eM Client too. One of the issues is em client not receiving emails.If you have the issue mentioned above, then try some of the solutions given on this page. Try one by one and see whether your problem has been rectified.
If you are not receiving emails in eM Client, there may be issues with its setting or with the application itself. Sometimes, if your email server is down, eM Client won’t fetch your emails. So, access your email account using a web browser and see if you are able to view your emails. You even can prefer third-party email clients such as Mailbird or Thunderbird.
Antivirus software issue:
Another major reason for eM Client not receiving emails may be your antivirus software. To resolve the issue, check if eM Client is added to the exclusions list in both your antivirus and firewall. Sometimes you need to disable certain features to solve the issue. If disabling the feature doesn’t work, you have to disable or remove your antivirus for a while and see if the problem is solved.
Another problem for eM Client not receiving emails could be the configured ports. Try changing them. To solve the problem, it's advised to change SMTP to port 587 or 465. For incoming ports as well, check if you have configured it correctly. To know the exact port details of your email service, simply click the call button on this page.
Update eM Client
If the eM Client application is not updated over a long time, then it won’t work as expected. Usually, eMail Client gets updated automatically, but you have to check manual updates if needed. If eM Client is already updated, then try the next solution.
If eM Client isn't receiving emails, that might be due to corrupted installation. This can occur for various reasons and to fix the issue, it's usually best to reinstall the eM Client on your computer.
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